A great social media agency should act as an extension of your own marketing team, helping you to connect with your target audience, build your brand, and achieve your business goals through the power of social media.
Core Social Media Services
Essential for most businesses
Social Media Strategy
Social Media Audit, Competitive Analysis, Target Audience Research, Platform Selection, Goal Setting, Content Strategy Development
Social Media Content
Graphic Design. Video Production, Copywriting, Content Curation
Social Media Community
Monitoring Social Media Channels, Responding to Comments and Messages, Engaging with Followers, Managing Online Reputation:
Social Media Advertising
Campaign Planning, Ad Creation, Audience Targeting, Budget Management, Campaign Optimization
Social Media Analytics & Reporting
Tracking Key Performance Indicators (KPIs), Generating Reports, Analyzing Data
Specialized Social Media Services
- Influencer Marketing
- Influencer Identification
- Influencer Outreach
- Campaign Management
- Performance Tracking
- Social Listening
- Monitoring social media conversations to identify trends, sentiment, and brand mentions.
- Analyzing social listening data to gain insights into customer behavior and market trends.
- Social Commerce
- Setting up and managing online stores on social media platforms.
- Running social media advertising campaigns to promote products.
- Tracking sales and conversions generated through social media.
- Crisis Management
- Developing a social media crisis communication plan.
- Monitoring social media channels for potential crises.
- Responding to crises in a timely and effective manner.
- Social Media Training
- Providing training to clients on social media best practices.
Popular questions
Can you show me examples of social media campaigns you've managed for businesses similar to ours, and what specific results did you achieve?
Certainly! We have a track record of success across various industries.
How do you determine the best social media platforms for our business and our target audience?
e start with a thorough analysis of your target audience and their online behavior. We’ll identify the platforms they frequent most, the types of content they engage with, and their preferred communication styles. We’ll then map this information to your business goals and recommend the platforms that are most likely to deliver the desired results.”
How do you create content that is engaging, relevant, and consistent with our brand voice?
We develop a content strategy that is aligned with your brand identity and target audience. We conduct a brand voice analysis, identify content pillars, and create a content calendar. We create a mix of content formats, including visually appealing graphics, short-form videos, and informative blog posts. All content is reviewed and approved by you before it’s published to ensure it aligns with your brand voice and messaging
How do you handle negative comments or a potential social media crisis
We have a well-defined crisis communication plan in place. We actively monitor your social media channels for negative comments and potential crises. Our protocol involves key steps like: responding quickly and professionally, acknowledging the issue, taking steps to resolve the problem, and communicating transparently with your audience]. We aim to mitigate any damage to your brand reputation and maintain a positive online presence.
What metrics do you track, and how do you measure the success of your social media campaigns?
We track a variety of metrics that are aligned with your specific business goals. These may include metrics like: follower growth, engagement rate, website traffic, lead generation, and sales conversions]. We provide regular reports that clearly outline our performance against these KPIs, along with actionable insights and recommendations for improvement. We use a combination of social media analytics tools and custom reporting dashboards to provide you with a comprehensive view of your social media performance.
